When will my order be shipped?
Normal orders are processed within 2-5 business days and should arrive within 3-7 business days after shipping. Delivery times may vary depending on shipping destination. We do not deliver on Saturdays. If an order is placed on a Friday, Saturday or Sunday, it will be processed the next business day, excluding holidays.

What do I do if I receive a defective product?
If you receive a damaged or defective item, notify us by email at info@hawtsw.com within 5 days of receiving your order and we will proceed to validate your guarantee, however, remember that the garment must have internal labels and external, unwashed or used.

Can I change the content of my order?

You can change items in your order if:
1. The shipment has not been made yet.
2. It is a product without discount.

If you would like to change the contents of an order, please contact our customer service team here.

I want to return my purchase! What should I do?

To request a return, visit our returns center here.

Shipping and returns are the responsibility of the customer. The 30 day return period begins from the date of shipment and we will be happy to accept returns as long as the clothing is unworn, with all internal tags intact and not personalized by the customer.

Please note that the product may take approximately 10 to 15 business days to arrive at our facilities in Colombia. To ensure a smooth and timely return process, we strongly recommend completing the return form and submitting it as soon as possible. This proactive approach will help speed up the process and minimize any potential delays.

It is important that the return be made within the 30-day period. Unfortunately, if the deadline is passed, we will not be able to continue with your return request. We hope to facilitate your return in a timely manner.

Discounted items are not eligible for returns.

Can I change the shipping address of my order?

Yes, you can change the shipping address before your garment is on its way.

What payment methods can I use to place my order?

You can use Visa, Mastercard, American Express and PSE franchise debit and credit cards as a means of payment through our partner platform Wompi. You also have the option of making cash payments through Bancolombia banking correspondents.

If my product is no longer available, will I get my money back?

All orders are subject to product availability. If an error occurred regarding the supply of products or there is no available stock of the purchased reference, the money will be refunded.

Can't find the answer to your question?

Contact our Customer Service center here.

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