Welcome to our website www.hawt.com

1. Company Information

The Website is managed by the company THE FULL PACKAGE S.A.S, with registered office at Carrera 25 # 68 - 42, (Colombia), identified with Tax Identification Number 901451948-1 (“HAWT” or the “Company”).

Contact E-Mail: 

For general inquiries: info@hawtsw.com

2. Access and Use of the Website

•  These terms and conditions govern your access to and use of the website (“Terms and Conditions”). Access and use of the Website, as well as the purchase of any product available on the Website and related domains, implies that the user reads these Terms and Conditions and accepts them without any restrictions. To access and use this website you must be 18 years of age or older. If you are under 18 years of age, prior authorization from your parents will be required.

If the user does not accept them, we will ask them to refrain from using the Website and its content. 

If you need help or any additional information, you can contact our customer service by writing to info@hawtsw.com

These Terms and Conditions form an integral whole with our Privacy and Cookies Policy for clients.

• We recommend that you, as a user, periodically review these Terms and Conditions before any use of or access to the Website, as the Company may modify them from time to time. At any time, the Company may modify or simply update these Terms and Conditions in whole or in part. Any modification or update of these Terms and Conditions will be notified on the home page of the Website at the time of their adoption and will apply as soon as they are available in this section of the Website. The Company will use its best efforts to ensure that all information provided on the website is accurate and up to date. However, the Company cannot guarantee the absence of errors in its contents or that they are systematically updated.
• You agree to use the Website only for purposes permitted by (a) the Terms and Conditions and (b) any applicable laws in the relevant jurisdictions.
• Unless otherwise indicated, the website and all materials on the website, including text, images, illustrations, designs, icons, photographs, video clips, audio clips and other content, and the copyrights, trademarks , commercial images and/or other intellectual property. in such materials (collectively, the "Contents"), are owned, controlled or licensed by the Company and its affiliates.

The Website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website solely for your personal use. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works, sell or in any way exploit any of the Content or the Website.

• Product Colors: We have made every effort to ensure that colors are displayed as accurately as possible. We cannot guarantee that your device's screen will accurately display the true color. If you have any questions about the color of an item, please contact info@hawtsw.com before placing your order.

3. Prices and Pricing Policy

• The applicable prices are those indicated on the website on the date of the order. They are listed for each item and exclude applicable taxes and shipping charges. Once you have completed your purchase order, and before making payment, you will be provided with a final description identifying the item(s) purchased and the total price (including shipping and taxes).
• Prices on the Website are shown in United States Dollars*. The final price may vary due to the Terms and Conditions of the payment method, financial institutions and intermediaries involved in payment processing or transportation and shipping services. As a user, you accept and acknowledge that beyond legal regulations, the Company is not responsible for any variations that may occur as a result of the above.

4. Payment method

• Payment will be made at the end of the purchase process and will be an essential condition for its formalization. Debit or credit card through Visa®, Mastercard® via Wompi. The choice of payment method is made during the purchase process on the corresponding screen.
• We use secure payment methods from financial institutions to offer maximum security. You must notify the Company of any incorrect or fraudulent charges on the card used for the purchase by email as soon as possible so that appropriate action can be taken on this site. Suppliers or issuers of payment methods may adopt anti-fraud measures that include the rejection of certain types of operations. The company is not responsible for the application of this type of security policy.
• You expressly authorize the issuance of an electronic invoice. The company will issue an invoice in the name of the person or company placing the order, which is attached to the purchase confirmation email, once the order has left our facilities. Please note that sales invoices cannot be subsequently modified in accordance with applicable laws.

5. Delivery

Normal orders are processed within 2-5 business days and should arrive within 3-7 business days after shipping. These times may vary due to unforeseen conditions during the logistics and transportation of the merchandise. We will provide you with the details for tracking the package at the transportation and logistics company. We do not deliver on Saturdays. If an order is placed on a Friday, Saturday or Sunday, it will be processed the next business day, excluding holidays.

Pre-orders are shipped according to the delivery time listed on each product page.

5.1. Delivery cost, tariffs and options
Location                   Shipping Cost                     Shipping Time
________________ _____________________ ___________________
*Shipping location will determine import duties charged.

5.2. Delivery problems
In the event that delivery cannot be completed, the shipping agency will leave a note and attempt to establish telephone contact. After two failed attempts, you must contact the transport agency to continue with the delivery. The Company is not responsible for any inconvenience in the transportation, shipping and handling of products by third parties, unless caused by the Company or its personnel.

6. Returns, Exchanges and Cancellations

Review our returns, exchanges and cancellation policies here

7. Product availability

If there are supply problems or products are out of stock, we will inform you immediately and will proceed to refund the price of the unavailable product(s). We will refund the corresponding amount without undue delay and, in any case, within 30 days. The return will be made in accordance with the provisions of section 4.

8. Privacy

The Company's Privacy Notice and Cookies Policy apply to your use of the website, and their terms are made a part of these Terms and Conditions by this reference.
Review our Privacy and Cookies Policies here.

You understand that the Company may grant the operators of public search engines permission to use devices to copy materials from the Website for the sole purpose of creating searchable indices of the publicly available materials, but not caches or archives of such materials. The Company reserves the right to revoke these exceptions generally or in specific cases.

9. Accounts and Passwords

• As a customer, you are solely responsible for maintaining the confidentiality of the information required to access your account (i.e. username and password). Accordingly, you are solely responsible for any activity that occurs on your account as a result of your failure to keep this information confidential and secure.
• You must notify us as soon as possible of any security or confidentiality problem with your username or password, or activity on your account. You may be held liable for any loss suffered by the Company as a result of the latter.

10. Applicable law and jurisdiction

These Terms and Conditions are governed by the laws of Colombia, without regard to any conflict of laws rules or the United Nations Convention on Contracts for the International Sale of Goods. To the extent permitted by law, the competent courts at the place of the Company's registered office, currently Bogotá, Colombia, will have exclusive jurisdiction in respect of any dispute arising from the Terms and Conditions and your use of the Website, subject to the right to pursue a user at their place of domicile or residence.

11. Intellectual and industrial property

Absolutely all content available to the user on www.hawt.com, including intellectual and industrial property, is the exclusive property of THE FULL PACKAGE S.AS. or the companies supplying the products. Users must refrain from reusing www.hawt.com content without the prior consent of THE FULL PACKAGE S.A.S.

12. Force majeure

The Company's compliance with all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. These events will include, but are not limited to: wars, riots, uprisings, pandemics, local disease outbreaks, social unrest, strikes of any kind and supply problems that cannot be attributed to the Company. We will try to communicate these events or causes of force majeure as soon as possible. In the event that this suspension extends for a period longer than 30 days, you will have the possibility to cancel the order in process and will receive a refund according to these Terms and Conditions.

13. Divisibility

If any court of law, having jurisdiction to decide this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will remain valid and enforceable.

14. Responsibility

The company will be exempt from any liability arising from:

1. Errors on the Website due to force majeure, acts of God or other causes that cannot be attributed to the Company in relation to these Terms and Conditions.
2. Technical and/or mechanical problems or viruses produced during the Internet connection (whether through the Website or third-party platforms), in the computer systems (software and hardware) or in the electronic documents and files stored in the systems. IT.
3. Access by minors to the content included on the Website, with their parents or guardians being responsible for adequate control of the minors' activity.
• The company is not responsible for the accuracy, updating and legality of the content of the pages that, if they appear, are suggested by the company or to which it is linked. The company will be exempt from all liability relating to the user regarding the legal conditions of use and the content of the different pages, platforms suggested or linked by third parties, with the user deciding to accept them or not in their terms own criteria.

15. Compensation

As a user you agree to indemnify and hold harmless the Company, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, from any demand, loss, liability, claim or expense (including attorneys' fees), made against the Company by any third party due to or arising out of or in connection with your use of the Website or your breach of these Terms and Conditions.

As a user you agree that if the Company fails to exercise or enforce any legal right or remedy contained in these Terms and Conditions (or from which the Company benefits under any applicable law), this will not be considered a formal waiver of the Company's rights. , and that those rights or remedies will continue to be available to the Company.

16. Notifications

Any comment or concern regarding the Terms and Conditions or the Privacy and Cookies Policy must be expressly notified in writing to THE FULL PACKAGE S.A.S at the address info@hawtsw.com